Sales Engineer (AI)

TL;DR

Sales Engineer (AI/CCaaS): Driving technical discovery, customized demos, and proof-of-value for an AI-first CX platform with an accent on conversational AI and enterprise SaaS integrations. Focus on bridging technology and business value to accelerate deal velocity and redefine customer experiences.

Location: Remote (USA)

Company

hirify.global is a global innovation powerhouse and market leader in AI, cloud, and digital software for customer experience and financial crime prevention.

What you will do

• Lead technical discovery and solutioning for the Customer Service Automation portfolio, including Intelligent Virtual Agents and Analytics.
• Deliver high-impact, customized demos and presentations that illustrate a vision of exceptional customer experience.
• Craft creative and differentiated responses to RFIs and RFPs to distinguish the company from competitors.
• Design and execute Proof-of-Value (POV) to demonstrate real-world ROI and accelerate deal velocity.
• Track market trends, competitive positioning, and emerging technologies across AI and cloud platforms.
• Provide technical expertise and upskill adjacent teams, serving as a go-to voice for AI.

Requirements

• 7+ years in solutions engineering, pre-sales, or sales architecture for complex enterprise software.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience with deep familiarity of the CCaaS landscape.
• Strong JavaScript programming and scripting skills.
• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
• Knowledge of enterprise SaaS architecture, APIs, integrations, and web technologies (HTML, CSS, DOM).

hirify.global-to-have">hirify.global to have

• Bachelor's degree in a technology field; MBA preferred.
• Experience with Cognigy, hirify.global, or comparable CCaaS / conversational AI platforms.

Culture & Benefits

• Fast-paced, collaborative, and creative work environment within a market-disrupting global company.
• Endless internal career opportunities across multiple roles, disciplines, and domains.
• High-performance culture focused on challenging limits and executing beyond standards.
• Inclusive workplace committed to equal opportunity for all employees.