Solutions Engineer (AI)

Location: Paris, France; hybrid. Travel for customer discovery and on-site demos may be required.

Company

Synthesia develops an AI video platform for business that supports visual communication and enterprise skill development.

What you will do

• Partner with Account Executives and Customer Success Managers throughout the sales and renewal cycle.
• Run discovery conversations, deliver customer-focused demonstrations, scope proofs of concept, and design technical solutions.
• Build the founding presales function, including playbooks, tooling, demo methodologies, and operating best practices.
• Provide guidance on APIs, SDK integrations, security, compliance, identity, and scalability for enterprise deployments.
• Develop reusable demo assets, integration templates, use-case materials, objection handling, and industry playbooks.
• Share customer feedback with Product, Product Marketing, and Customer Success to improve the platform and support production deployments.

Requirements

• At least 2 years of experience in presales, solutions engineering, or customer-facing technical work in a SaaS environment.
• Ability to deliver structured demonstrations aligned with discovery findings and customer agendas.
• Experience applying solution designs and best practices to customer use cases and identifying technical risks.
• Working knowledge of MEDDPICC and Command of the Message.
• Technical fundamentals in at least one area such as creation flows, APIs, integrations, security, or compliance.
• Strong organization and self-management skills for handling multiple proofs of concept, demonstrations, and customer conversations.

Nice to have

• Experience with enterprise identity, SOC 2, GDPR, LMS, HCM, and content-system integrations.
• Interest in AI-native learning, enablement, interactive practice, and measurable skill development.

Culture & Benefits

• Founding opportunity to shape the presales function and establish scalable best practices.
• Collaboration across Account Executives, Customer Success, Product, Product Marketing, and Enablement.
• Exposure to a rapidly expanding AI video product portfolio and enterprise customer use cases.
• Hybrid work in Paris with customer travel as needed.