Key Account Manager Crew Lead (Healthtech)

TL;DR

Key Account Manager Crew Lead (Healthtech): Leading the account management team to drive growth, client loyalty, and strategic expansion within the Spanish market with an accent on high-level stakeholder management and complex contract negotiations. Focus on scaling team operations, mentoring talent, and acting as the voice of the customer to influence product development.

Location: Must be based in or willing to relocate to Madrid or Barcelona, Spain

Company

hirify.global is a leading healthtech company integrating insurance, prevention, and care into a single user experience, serving over 1 million members across Europe and Canada.

What you will do

• Lead and mentor a high-performing team of account managers to ensure client retention and growth.
• Manage a portfolio of key accounts, ensuring successful onboarding and long-term engagement.
• Drive cross-sell and upsell opportunities by identifying customer pain points and needs.
• Lead renewal campaigns and renegotiate contracts to ensure profitability and value.
• Act as the voice of the customer to internal product and operations teams to drive service improvements.
• Oversee strategic planning, resource forecasting, and recruitment for the Spanish account management team.

Requirements

• 6+ years of experience in customer-facing roles (Sales, Account Management, or Pre-Sales) with C-level interaction.
• 3+ years of experience leading or managing a sales or account management team.
• Fluent in Spanish (C2) and advanced English (C1).
• Proven track record of over-performance and managing companies with 300+ employees.
• Must be based in or willing to relocate to Madrid or Barcelona.
• Strong analytical skills and ability to work independently in a fast-paced environment.

Nice to have

• Experience in the insurance or employee benefits industry.

Culture & Benefits

• Generous equity packages for permanent contracts.
• Flexible working hours and vacation policy.
• Comprehensive health insurance (100% covered for you and children).
• Personal growth through a dedicated coaching program from day one.
• Top-tier equipment including Macbook Pro and noise-canceling headphones.
• Budget for learning, training, and attending conferences.