Sales Operations Lead (SaaS)

TL;DR

Sales Operations Lead (SaaS): Optimizing the revenue engine and commercial performance for a global UCaaS provider with an accent on forecasting, pipeline analysis, and process design. Focus on scaling partner-led workflows, implementing AI-driven sales solutions, and providing actionable insights to commercial leadership.

Compensation: €50,000–€70,000 gross per year plus variable commissions.

Company

hirify.global is a global, profitable leader in Unified Communications & Collaboration as a Service (UCaaS) with a two-decade history of innovation and a remote-first culture.

What you will do

• Partner with Sales, Marketing, and Finance to improve commercial performance across the customer lifecycle.
• Design and implement scalable workflows and operating processes for a partner-led business model.
• Own forecasting, pipeline analysis, and key SaaS metrics to provide actionable insights.
• Develop and optimize compensation plans, quotas, and territory management.
• Identify, test, and scale AI solutions across sales and marketing workflows to drive business impact.
• Maintain high-quality commercial data and evolve the reporting and analytics technology stack.

Requirements

• 4+ years of experience in Revenue Operations, Sales Operations, or similar analytical business functions.
• Advanced proficiency in Excel or Google Sheets and experience with BI platforms like Power BI, Tableau, or Looker.
• Deep understanding of commercial KPIs and SaaS metrics including ARR, MRR, churn, and LTV/CAC.
• Demonstrated ability to influence and collaborate with senior stakeholders across cross-functional teams.
• Excellent written and spoken English.
• Experience driving cross-functional projects and process improvements in fast-paced environments.

Nice to have

• Experience in a channel-led or partner-led go-to-market model.
• Experience designing sales compensation plans and incentive programs.
• Experience working with CRM and ERP platforms like Salesforce, HubSpot, or SAP.
• Experience evaluating or implementing AI tools within commercial operations.
• Proficiency in additional European languages such as Italian, French, German, or Spanish.

Culture & Benefits

• Remote-first work environment with a global, diverse, and inclusive team.
• Generous time-off policy to support work-life balance.
• Access to career growth programs and professional development events.
• Provision of top-tier hardware tools for success.
• Stable, profitable company environment with a focus on long-term impact.

Hiring process

• Initial screening with the Talent Team (30 mins).
• Technical interview with the potential manager (60 mins).
• Final interview with the co-CEO, VP of Sales, and CSO (60 mins).