Sales and Service Operations Analyst (Edtech)

TL;DR

Sales and Service Operations Analyst (Salesforce/Edtech): Supporting Sales and Partner Success Management operations by managing Salesforce pipelines and operational systems with an accent on data integrity, reporting, and cross-functional alignment. Focus on optimizing system scalability, delivering onboarding training, and streamlining operational workflows using Agile methodologies.

Location: Remote (US)

Salary: $69,250–$118,250

Company

hirify.global is an education technology company providing award-winning learning programs like i-Ready to K–8 students across the US.

What you will do

• Manage Salesforce pipeline operations, ensuring data integrity and resolving workflow issues for the PSM team.
• Create and maintain Salesforce reports and dashboards to provide leadership with visibility into KPIs and operational performance.
• Develop and deliver onboarding training programs and operational documentation for new processes and system changes.
• Partner with Business Systems to optimize tool integrations, system scalability, and reduce manual effort.
• Coordinate cross-functional initiatives across Sales, PSM, Finance, and Business Systems using Jira for project tracking.

Requirements

• Bachelor’s Degree in Business, Operations, or a related field.
• 3–5 years of experience in sales operations, revenue operations, or a similar analytical role.
• Strong Salesforce skills, including pipeline management and reporting; Salesforce certification is strongly preferred.
• Experience utilizing AI tools to improve operational workflows and productivity.
• Familiarity with Agile methodologies and project management tools like Jira.
• Must be based in the United States.

Nice to have

• Salesforce Administrator or equivalent certification.
• Experience developing and delivering corporate training programs.

Culture & Benefits

• Comprehensive medical, dental, vision, and basic life insurance for employees and families.
• Company 401k plan with employer match.
• Flexible vacation and sick policy.
• Twelve paid holidays and a guaranteed winter office closure between Christmas and New Year's.