Senior Revenue Operations Manager (SaaS)

TL;DR

Senior Revenue Operations Manager (SaaS): Managing the operational rhythm and GTM strategy for the Commercial segment with an accent on Product-Led Growth (PLG) and renewals optimization. Focus on building complex analytical models, improving gross/net revenue retention, and driving CRM data hygiene.

Location: Must be based in the USA (Atlanta, Austin, or Portland). Remote options may be available depending on the applicant location.

Salary: $131,000 - $164,000 USD

Company

hirify.global is an intelligent observability platform empowering companies to thrive in an AI-first world by providing unparalleled insight into complex systems.

What you will do

• Establish and run the Rhythm of Business (RoB) for the Commercial organization, ensuring operational rigor and CRM data compliance.
• Serve as a strategic partner to the Global VP of Commercial to shape GTM strategy and support the global PLG motion.
• Optimize the end-to-end renewals lifecycle to improve customer retention and mitigate churn for the long-tail business.
• Develop complex analytical models in Excel and Google Sheets to identify consumption patterns and product adoption trends.
• Manage reporting packages using Salesforce and Tableau to improve team effectiveness and executive actionability.

Requirements

• 8+ years of relevant experience in Operations or Customer Success, preferably within SaaS or professional IT services.
• 5+ years of dedicated sales or revenue operations experience with a proven track record in field sales ops.
• Must be based in the USA; visa sponsorship is not available for this position.
• Advanced technical proficiency in Salesforce, Excel, Tableau, and familiarity with SQL.
• Ability to structure clear executive presentations to influence C-level executives and field teams.
• Deep understanding of SaaS and consumption-based business models.

Nice to have

• Direct operational experience supporting a Product-Led Growth (PLG) go-to-market motion.
• Experience utilizing AI, LLMs, and Google Apps Script to automate internal tooling and routine processes.
• Experience in high-growth, usage-based models (e.g., Snowflake, Datadog, AWS).
• Knowledge of the Observability or Monitoring landscape.

Culture & Benefits

• Comprehensive healthcare, dental, vision, and mental health benefits.
• 401(k) plan with company match and corporate bonus plan.
• Flexible workforce model allowing for office-based, remote, or hybrid work.
• Generous time-off including flex time-off, 11 paid holidays, and volunteer time-off.
• Parental leave and planning support.

Hiring process

• Identity and employment eligibility verification.
• Mandatory criminal background check.
• Export compliance assessment as a condition of employment.