Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing and growing strategic customer relationships for an AI language platform with an accent on product adoption and retention. Focus on leading the land-adopt-expand-renewal motion and driving business critical enterprise integration.

Location: Must be based in Tokyo

Company

hirify.global is a global AI product and research company focused on building secure, intelligent solutions to complex business problems.

What you will do

• Build and maintain long-term strategic partnerships with a dedicated book of business to understand their goals and ecosystems.
• Lead the land-adopt-expand-renewal motion through strong cross-group collaboration.
• Manage tailored onboarding journeys to enable new customers to scale quickly.
• Drive product adoption and active usage by delivering business critical enterprise integrations.
• Identify growth potential and work with account executives to create a pipeline of up-sell and cross-sell opportunities.
• Act as a customer advocate, coordinating with support, finance, legal, and backend teams to resolve inquiries.

Requirements

• 4+ years of experience in customer success with a strong focus on retention.
• Proven experience managing complex client relationships at senior levels.
• Fluency in English and Japanese is required.
• Must be located in Tokyo.
• Ability to thrive in a fast-paced start-up environment with strong tactical execution skills.

Nice to have

• Previous experience in the Software/SaaS industry.
• Proficiency in Korean.

Culture & Benefits

• Opportunity to work at one of Europe's fastest-growing technology companies.
• Culture rooted in trust, curiosity, and care.
• Inclusive environment that values authenticity and diverse perspectives.
• Collaborative atmosphere working with a team of innovators and researchers.