Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing the full customer journey for the Auto vertical, from onboarding to long-term growth, with an accent on portfolio health and product adoption. Focus on delivering value-based solutions, reducing churn, and collaborating with cross-functional teams to optimize customer outcomes.

Location: Onsite in Melbourne, Australia

Company

hirify.global provides AI-driven employees to local businesses, enabling them to automate lead capture and conversion to drive revenue.

What you will do

• Lead multi-location onboarding and training to ensure customers are fully connected and confident from day one.
• Strategically manage a portfolio of accounts, monitoring health scores and maximizing product adoption.
• Build multi-stakeholder relationships to uncover customer needs and deliver value-based solutions.
• Drive onboarding cohorts to hit key milestones within defined timeframes.
• Partner with Sales, Product, Marketing, and Finance to ensure a seamless customer experience.
• Act as a product expert, guiding customers through configuration to unlock meaningful outcomes.

Requirements

• 3+ years of experience in Customer Experience, Customer Success, or Account/Relationship Management.
• Proven track record in managing portfolios, onboarding, and driving retention.
• Experience identifying at-risk accounts and activating disengaged clients.
• Ability to adapt quickly in a fast-evolving, high-growth environment.
• Exceptional communication and presentation skills.
• Consultative mindset with a strong ability to craft problem-solving solutions.

Culture & Benefits

• $650/month Benefits & Wellbeing allowance.
• Transparent career development and growth opportunities within the AU team.
• Modern Queen & Collins CBD office with end-of-trip facilities and bike storage.
• Complimentary snacks and drinks.
• High-performance culture that values results and team support.