Customer Support Specialist (Diesel Trucks)

TL;DR

Customer Support Specialist (Diesel Trucks): Provide first-level customer service and technical support for commercial diesel truck diagnostics and repair tools with an accent on troubleshooting, issue resolution, and customer satisfaction. Focus on managing inquiries, escalating unresolved issues, and maintaining detailed records to ensure efficient support and problem solving.

Location: Hybrid in Irmo, SC, USA with optional work from home

Company

hirify.global develops diagnostic tools and repair information for commercial trucks and off-highway vehicles, focusing on empowering technicians and repair facilities.

What you will do

• Manage incoming customer calls and provide first-level support and resolutions.
• Track, route, and escalate unresolved issues appropriately.
• Identify customer needs and follow up to ensure satisfaction and problem resolution.
• Document and update customer data and produce activity reports.
• Maintain and grow knowledge of help desk procedures, products, and services.
• Adhere to company policies and communication guidelines.

Requirements

• Location: Based in or near Irmo, SC, USA with optional remote work.
• Strong computer skills and customer service orientation.
• Knowledge of software installation and diagnostic troubleshooting.
• 5+ years diesel technician experience in dealer or fleet settings preferred.
• Experience with diesel truck and heavy equipment diagnostics and repairs preferred.

Culture & Benefits

• Competitive salary and benefits package.
• Opportunity to work with a passionate and innovative team.
• Career growth and development opportunities.
• Collaborative and dynamic work environment.