Customer Support Specialist (AI)

TL;DR

Customer Support Specialist (AI): Providing technical assistance and managing customer inquiries for an enterprise AI legal platform with an accent on rapid issue resolution and clear communication. Focus on triaging technical incidents, maintaining support documentation, and ensuring high-quality service delivery through phone and Intercom channels.

Location: Must be based in or near Dallas, Texas, USA (Hybrid role).

Company

hirify.global is a pioneer in Legal-Grade™ AI for enterprise, recognized as one of the most promising private AI companies globally.

What you will do

• Act as the primary point of contact for technical support queries via phone and Intercom.
• Diagnose and resolve straightforward technical issues efficiently.
• Triage complex issues, ensuring accurate logging and escalation to specialized teams.
• Provide clear, professional, and timely updates to customers throughout the request lifecycle.
• Maintain accurate records of incidents and communications in the support system.
• Contribute to the continuous improvement of internal support processes.

Requirements

• Must be based in or able to work from the Dallas, Texas office.
• Strong problem-solving skills with the ability to assess common technical issues.
• Excellent verbal and written communication skills.
• Customer-first mindset with a focus on responsiveness.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Nice to have

• Experience working in a service desk or support environment.
• Familiarity with Intercom.
• Basic understanding of IT systems, networks, or software support.