Technical Support Representative (Automotive)

TL;DR

Technical Support Representative (Automotive): Providing technical support for proprietary automotive marketing and software solutions with an accent on end-user troubleshooting and ticket management. Focus on solving software configuration issues, escalating complex technical problems, and training users on system functionality.

Location: Must be based in the USA (Remote or Hybrid/On-campus options available)

Company

hirify.global is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle.

What you will do

• Support business customers on proprietary software to identify service-related needs and provide world-class solutions.
• Troubleshoot product issues in collaboration with support and product development personnel.
• Manage and prioritize a high volume of customer ticket workloads and calls.
• Train end users to meet new requirements and needs via email, phone, and ticketing systems.
• Proactively stay up to date with the latest technologies concerning company products.
• Recognize and escalate difficult technical or business issues within the organization.

Requirements

• Must be based in the USA (indicated by 401K and domestic market focus).
• 2+ years of high-level technical support experience in a Windows environment.
• 2+ years of experience with computer software installation and configuration.
• Knowledge of Windows Server operating system architecture and security.
• Excellent troubleshooting and communication skills.
• Ability to maintain composure and function well under pressure.

Nice to have

• Experience working with Zendesk.
• Knowledge of the car dealership industry.
• Experience providing Windows, Mac, and mobile device support (iOS, Android).

Culture & Benefits

• "Work from Here" program offering the choice between remote work or on-campus collaboration.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401K plan effective from day one.
• Generous Paid Time Off (PTO).
• Inclusive work environment committed to diversity and equality.