Associate Client Manager, Commercial Risk - Founder Shield

TL;DR

Associate Client Manager, Commercial Risk - Founder Shield: Managing small business insurance renewal accounts end-to-end with an accent on broking/quoting, carrier underwriting coordination, and retention-focused risk management. Focus on delivering accurate quotes, handling policy changes and billing, and maintaining complete account/policy data in Salesforce.

Location: Remote (US)

Company

Founder Shield, powered by hirify.global, provides tech-enabled risk management and insurance broking for emerging industries and small businesses.

What you will do

• Act as the exclusive point of contact for client renewal processes from start to finish.
• Facilitate policy marketing, quoting, and underwriting on renewals; deliver quotes that meet or exceed client requests.
• Build and maintain relationships with insurance carriers and wholesalers as the liaison between clients and carriers.
• Identify account rounding opportunities to reduce coverage gaps and potential exposure to risk.
• Provide exceptional customer service: answer inquiries, handle policy changes/endorsements, billing issues, and issue certificates of insurance.
• Compile document bundles to bind policies, collect payment, and update internal systems including Salesforce.

Requirements

• 2–3 years of relevant experience in insurance and a strong customer service orientation.
• Current P&C license.
• Exceptional verbal and written communication skills.
• Strong organizational skills and ability to prioritize tasks.
• Proficiency learning new software; Salesforce experience preferred.
• Self-motivated, analytical, ambitious with an entrepreneurial spirit.

Culture & Benefits

• Remote work based in the US.
• Hands-on approach with underwriter relationships and continuous guidance for clients.
• Tech-enabled tools and emerging industry expertise to support renewal and risk management work.
• Focus on retention and long-term client outcomes.

Hiring process

• Apply through the company career site; unsolicited resumes from other sources are not accepted.