Customer Success Manager

TL;DR

Customer Success Manager: Own post-deployment outcomes for enterprise and strategic partners, driving adoption, retention, and expansion of hirify.global’s agentic platform with an accent on account health, discovery, and renewal/growth planning. Focus on turning account ambiguity into prioritized ROI paths while collaborating with Solutions Architects to navigate technical complexities and communicate clearly with C-suite stakeholders.

Location: San Francisco, Hybrid

Company

hirify.global builds an agentic automation platform for the AI workforce.

What you will do

• Own a portfolio of enterprise customer accounts post-implementation, maintaining relationships with day-to-day champions and executive sponsors.
• Drive customer health, adoption, retention, and expansion by identifying high-impact opportunities for new use cases.
• Partner with Solutions Architects, Account Executives, and Solutions Engineers to build renewal and growth plans.
• Assess customer risk and opportunity across the book of business and prioritize actions for maximum impact.
• Lead professional customer communication, including proactive account management and high-quality discovery conversations.
• Contribute to post-sales outcomes measured primarily through NRR/NDR performance.

Requirements

• 3+ years of experience in customer success, account management, or a related post-sales role, supporting B2B SaaS customers.
• Experience with enterprise or complex customers, including engagement with VP-level and senior stakeholders.
• Strong relationship-building skills and the ability to build trust and act as a credible advisor over time.
• Excellent discovery and consultative communication skills, including confidence to ask challenging questions.
• Strategic mindset to manage ~15–20 accounts, assess customer health, and prioritize retention and expansion actions.
• Strong AI literacy and ability to discuss AI transformation credibly with enterprise customers.

Culture & Benefits

• Hybrid work model with headquarters in San Francisco, Barcelona, and Sydney.
• ESOP (Employee Stock Ownership Plan).
• AI Productivity Benefit: up to $1200 USD/year for AI tools, courses, and learning resources.
• 12 weeks paid parental leave for eligible new parents (plus additional 6 weeks for the birthing parent).
• Quarterly team events and community-focused gatherings.