Business Analyst (ServiceNow)

TL;DR

Business Analyst (ServiceNow): Enhancing and expanding the ServiceNow Employee Center Pro platform with an accent on requirement gathering and digital self-service adoption. Focus on translating complex business needs into actionable user stories and optimizing employee experiences across HR, IT, and Legal functions.

Location: Remote (USA)

Salary: $76.26 — $114.33 per hour

Company

hirify.global is the company behind the PlayStation brand, delivering cutting-edge hardware and network services to millions of users worldwide.

What you will do

• Partner with stakeholders across HR, IT, Facilities, and Legal to gather and document business requirements.
• Facilitate workshops, interviews, and surveys to identify current pain points and desired outcomes.
• Translate business needs into clear, concise user stories and acceptance criteria.
• Collaborate with UX designers, developers, and product managers to ensure solution alignment.
• Identify process gaps and recommend scalable solutions within Employee Center Pro.
• Support UAT planning and execution to ensure all requirements are met and tested.

Requirements

• 3+ years of experience as a Business Analyst, preferably with ServiceNow or similar enterprise platforms.
• Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules.
• Ability to create clear documentation, process flows, and user stories.
• Experience working in an Agile environment.
• Eligible for US-based medical, dental, and vision benefits.

Nice to have

• ServiceNow Business Analyst or Implementation certification.
• Experience with UX principles and service design.
• Background in HR, ITSM, or cross-functional digital workplace initiatives.

Culture & Benefits

• Opportunity to work with the globally recognized PlayStation brand.
• Comprehensive benefit offerings including medical, dental, and vision insurance.
• Inclusive work environment as an Equal Opportunity Employer.
• Focus on innovation and excellence in the entertainment technology sector.