Senior ServiceNow Business Analyst (Federal)

TL;DR

Senior ServiceNow Business Analyst (Federal): Leading requirements gathering and process design for federal agency clients with an accent on translating complex mission needs into scalable ServiceNow solutions. Focus on bridging the gap between business stakeholders and technical teams, ensuring compliance with federal standards, and managing high-quality backlogs in an Agile environment.

Location: Must be based in the United States (EST hours)

Company

hirify.global delivers innovative, mission-critical solutions for federal agencies.

What you will do

• Lead client workshops to elicit and document business requirements aligned with agency goals.
• Translate business needs into user stories, acceptance criteria, and functional specifications.
• Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality.
• Collaborate with Agile Coaches to design and distribute standard operating procedures.
• Review user stories for accuracy and ensure they meet the definition of ready.
• Provide guidance and mentorship to junior analysts and developers on federal domain constraints.

Requirements

• U.S. Citizenship required due to federal contract requirements.
• Ability to obtain and maintain a Secret-level security clearance.
• 5+ years of experience as a Business Analyst, including 3+ years with ServiceNow.
• Proven experience in the federal contracting space (DoD, DHS, or Civilian agencies).
• Deep knowledge of ServiceNow ITSM and at least one other major workflow.
• ServiceNow Certified System Administrator (CSA) certification.

Nice to have

• ITIL v4 Foundation certification.
• Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).

Culture & Benefits

• Work on diverse, mission-critical projects for federal agencies.
• Collaborate with a purpose-driven team of industry experts.
• Fully remote work environment with EST time zone alignment.
• Equal Opportunity Employer committed to inclusive hiring practices.