Technical Business Analyst (ServiceNow)

TL;DR

Technical Business Analyst (ServiceNow): Leading requirements gathering and process design for federal agency clients with an accent on translating complex mission needs into scalable ServiceNow solutions. Focus on bridging the gap between business stakeholders and technical teams while ensuring compliance with federal standards and maintaining high-quality backlogs.

Location: Must be based in the United States (EST hours)

Company

hirify.global delivers innovative, mission-critical solutions for federal agencies.

What you will do

• Lead client workshops to elicit and document business requirements aligned with agency goals.
• Translate business needs into user stories, acceptance criteria, and functional specifications.
• Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality.
• Collaborate with Agile Coaches to design and distribute standard operating procedures.
• Review user stories for accuracy and ensure they meet the definition of ready.
• Develop process maps, workflows, and data models to visualize service delivery.

Requirements

• U.S. Citizenship required
• Ability to obtain and maintain a Secret-level security clearance
• 5+ years of experience as a Business Analyst, including 3+ years with ServiceNow.
• Proven experience in the federal contracting space (DoD, DHS, or Civilian agencies).
• ServiceNow Certified System Administrator (CSA) certification.
• Strong experience with Agile/Scrum and backlog management tools like Jira.

Nice to have

• ITIL v4 Foundation certification.
• Project Management Professional (PMP) certification.
• Agile certifications such as CSM or SAFe PO/PM.

Culture & Benefits

• Work on diverse, mission-critical projects for federal clients.
• Collaborate with a purpose-driven team of industry experts.
• Equal Opportunity Employer committed to an inclusive workplace.