Strategic Customer Success Manager (AI)

TL;DR

Strategic Customer Success Manager (AI): Partnering with frontier AI model creators to ensure breakthrough value through human data offerings with an accent on adoption, consumption growth, and value realization. Focus on leading end-to-end success lifecycle, orchestrating cross-functional collaboration, and cultivating executive relationships.

Location: Hybrid in San Francisco (time face-to-face in SF office required); salary range also provided for New York

Salary: $180,000 - $240,000 per annum (San Francisco or New York)

Company

Architects of human data infrastructure reshaping AI development by providing high-quality, ethically sourced data to leading frontier AI model creators.

What you will do

• Partner with AI model creators to support their research initiatives, human data programs, and quality benchmarks
• Serve as trusted advisor, translating research and business objectives into actionable platform strategies
• Lead business reviews, executive engagements, and build case studies highlighting hirify.global's impact
• Drive improvements in success playbooks, processes, and resources for usage-based models
• Collaborate face-to-face with customers and peers in the San Francisco office

Requirements

• 6+ years in customer-facing strategic or enterprise customer success (or leadership) role
• Experience developing strategic success plans and orchestrating cross-functional dynamics
• Operational rigor in forecasting consumption, identifying opportunities, and mitigating risks
• Success navigating large organizations, driving adoption/expansion, and building executive relationships
• Strong business acumen for interfacing with C-Suite, VPs, research leads, engineers, and data scientists
• Fundamental understanding of AI, machine learning, LLMs to discuss research use cases credibly

Culture & Benefits

• Competitive salary, equity, benefits, and variable cash elements like bonus or commission
• Remote working within impactful, mission-driven culture at forefront of AI innovation
• Access to unique human data platform and opportunities for groundbreaking research
• Collaborative environment emphasizing contribution, idea-sharing, and team elevation