Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a portfolio of enterprise accounts for an AI-powered intelligence platform with an accent on adoption, retention, and credit consumption. Focus on building core CS motions, including onboarding programs and health scoring, to drive business outcomes for customers.

Location: Hybrid from Union Square office, New York, NY

Salary: $95,000–$125,000 base salary plus performance bonus and equity

Company

hirify.global is an AI-powered intelligence platform providing market and regulatory insights for the digital economy.

What you will do

• Manage a portfolio of accounts in the $50K–$200K range as a trusted advisor.
• Coordinate with advisory, research, and product teams to deliver actionable intelligence.
• Develop and execute a 90-day onboarding program to ensure habitual platform use.
• Monitor usage patterns, credit consumption, and churn signals to intervene early.
• Lead recurring business reviews and identify expansion opportunities.
• Advocate for customer needs internally to the Product team to improve platform value.

Requirements

• 3+ years of professional experience, with 2+ years as a CSM in B2B SaaS.
• Must be able to work hybrid from the Union Square office in New York, NY.
• Experience with usage-based or consumption-based commercial models.
• Proven track record of retention and expansion outcomes.
• Comfortability working with latest AI models, connectors, and MCP services.
• Ability to manage stakeholders from analysts to executives in enterprise accounts.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Flexible PTO.
• Opportunity to help build the CS function and playbooks from the ground up.