Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Managing a portfolio of customers to ensure satisfaction and product adoption with an accent on relationship building and onboarding. Focus on driving customer retention, identifying expansion opportunities, and collaborating with internal teams to resolve challenges.

Location: Remote (US)

Salary: $80K – $100K

Company

hirify.global simplifies workforce compliance management across healthcare through innovative technology and strategic partnerships.

What you will do

• Manage a portfolio of assigned customers as their primary point of contact and advocate.
• Partner with Professional Services to onboard new customers and ensure a smooth transition.
• Create and execute shared success plans aligned with customer business goals.
• Monitor customer health using the CSP system and playbooks to mitigate risks.
• Identify upsell, cross-sell, and expansion opportunities within existing accounts.
• Collaborate with Support and Product teams to resolve customer challenges and drive feature adoption.

Requirements

• Must be based in the US
• Experience in customer success or account management.
• Ability to work independently and manage a portfolio of accounts.
• Strong relationship-building skills with key stakeholders.

Culture & Benefits

• 401K with company matching and financial planning resources.
• Comprehensive health insurance options, including HSA and FSA.
• Annual Lifestyle Spending Account (LSA) for well-being and WFH equipment.
• Professional development allowance and ample PTO, including birthday and volunteering leave.
• Flexible work-life balance in a recognized "Best Place to Work".