Senior Customer Success Manager (AI/SaaS)

Location: Remote worldwide; working hours are East Coast Time, 9am to 6pm. The posting also mentions New York, NY and the United Kingdom.

Company

hirify.global is a rapidly growing telehealth SaaS startup that helps entrepreneurs and businesses launch direct-to-consumer telemedicine companies.

What you will do

• Own the full customer lifecycle, including onboarding, value realization, engagement, expansion, and renewals.
• Build logic-based questionnaires and asynchronous visits using the Bask platform.
• Use AI and LLMs to draft communications, structure problems, and clarify customer needs, then refine the output with professional judgment.
• Make platform automation clear and trustworthy for customers through proactive communication.
• Manage customer data, analyze engagement metrics, and communicate trends, value, and opportunities to stakeholders.
• Deliver product demonstrations, answer technical questions, triage software and order-related issues, and share effective AI-native workflows.

Requirements

• 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience managing a large or enterprise customer book of business.
• Strong written and verbal communication skills, organization, initiative, and creative problem-solving ability.
• Ability to collaborate with product, sales, marketing, and other teams in a fast-paced startup environment.
• Experience in e-commerce.
• Comfort working with AI, LLMs, self-serve research, and customer-facing platform automation.

Culture & Benefits

• Remote worldwide work arrangement.
• Working hours aligned with East Coast Time from 9am to 6pm.
• AI-first and customer-obsessed approach to Customer Success.
• Culture focused on speed, bold thinking, ownership, accountability, teamwork, and continuous improvement.
• Full-time employment in a collaborative startup environment.