Customer Success Manager (m/f/d) (Cybersecurity)

Location: Hybrid in Munich or Berlin, Germany

Company

hirify.global is a fast-growing security and compliance technology company helping more than 4,000 customers strengthen their risk posture through AI-powered automation, self-service capabilities, and expert advice.

What you will do

• Manage a portfolio of medium-sized business customers and maximize the value they receive from the solution.
• Build long-term customer relationships, conduct product demonstrations, and support effective product adoption.
• Work with decision-makers and founders to understand priorities and proactively support customer goals.
• Guide customers through the lifecycle while driving retention and account expansion.
• Analyze customer behavior, identify challenges early, and derive actions that improve customer success.
• Collaborate with Marketing, Sales, Product Development, and Tech Support to deliver a seamless customer experience.

Requirements

• Strong communication skills and enthusiasm for product demonstrations and customer meetings.
• Proactive, independent working style with strong teamwork and prioritization skills.
• Interest in compliance and security; domain knowledge can be learned on the job.
• Fluent German at C2 level and English, written and spoken, are required.
• Experience with software products and their development is a plus.

Culture & Benefits

• Flexible working hours and choice of work location within the hybrid setup.
• Autonomous environment with rapid decision-making, flat hierarchy, and collaborative communication.
• Personal training budget, employee accelerator programs, and expert or leadership development paths.
• Bi-annual feedback cycles and benefits supporting lifestyle, health, and family needs.
• Purpose-driven work focused on protecting people behind the data.