Customer Success Advocate (Medtech)

TL;DR

Customer Success Advocate (Telehealth/AI): Managing the full customer lifecycle and onboarding for a DTC telemedicine platform with an accent on AI-first workflows and customer-centric automation. Focus on driving user adoption, analyzing engagement metrics, and building logic-based questionnaires to enhance the patient and provider experience.

Location: Must be based in England, United Kingdom

Company

hirify.global is a rapidly growing startup providing a telehealth platform that enables entrepreneurs to launch DTC telemedicine companies quickly and easily.

What you will do

• Own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
• Implement AI-first workflows using LLMs to draft communications, structure problems, and analyze customer needs.
• Build logic-based questionnaires and asynchronous visit workflows within the Bask software.
• Analyze customer engagement metrics to communicate value, trends, and opportunities to key stakeholders.
• Deliver program demos and provide technical guidance to help customers maximize the platform's utility.
• Triage software and order-related questions and issues for assigned accounts.

Requirements

• Must be based in England, United Kingdom.
• 5+ years of experience in Customer Success or Client Services within a SaaS organization.
• Proven experience in the telehealth industry.
• Experience managing large to enterprise-sized customer books of business.
• Proficient English communication skills (written and spoken) are required.
• Availability to work weekends.

Nice to have

• Experience in e-commerce.
• Experience building logic-based workflows.

Culture & Benefits

• AI-native work environment where LLMs are treated as primary collaborators in the daily workflow.
• High-performance startup culture emphasizing speed, extreme ownership, and accountability.
• Customer-obsessed approach focused on helping clients build multi-billion-dollar companies.
• Collaborative, small team environment where team members wear many hats.