Customer Success Advocate (AI)

Location: Remote worldwide; working hours are East Coast Time, 9am–6pm. The role requires weekend work.

Company

hirify.global is a rapidly growing startup providing a telehealth SaaS platform that helps entrepreneurs and businesses launch direct-to-consumer telemedicine companies.

What you will do

• Own the full customer lifecycle, including onboarding, value realization, engagement, expansion, and renewals.
• Build logic-based questionnaires and asynchronous visits using the Bask platform.
• Triage platform and order-related questions and issues across customer accounts.
• Use LLMs to draft communications, structure problems, research customer needs, and refine outputs with human judgment.
• Explain platform automation clearly, create trustworthy customer experiences, and document effective AI-native workflows.
• Manage customer data, analyze engagement metrics, deliver demos, and recommend ways to increase platform value.

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in the telehealth space and with large to enterprise-sized customer books of business.
• Strong written and spoken communication skills; proficient English is required.
• Creative problem-solving skills, independence, organization, and the ability to manage multiple projects.
• Comfort collaborating with product, sales, marketing, and other teams in a fast-paced startup environment.
• Entrepreneurial mindset, empathy, ownership, accountability, and willingness to work weekends.

Culture & Benefits

• Remote worldwide work arrangement.
• AI-first and customer-obsessed approach to Customer Success.
• Data-driven decision-making and continuous iteration with patients, providers, partners, and customers.
• Collaborative environment emphasizing speed, ownership, accountability, and teamwork.
• Flexible compensation paid in USD.