Senior Client Success Manager (Cybersecurity)

Location: United States; remote

Company

hirify.global provides digital privacy and security protection for executive and high-profile clients.

What you will do

• Manage a portfolio of complex, high-profile clients as a strategic advisor on digital privacy and security.
• Run proactive client cadences, identify risks early, and coordinate escalations through remediation or risk acceptance.
• Lead onboarding, enablement, executive briefings, Quarterly Business Reviews, and other live virtual sessions.
• Analyze client threat landscapes and create bespoke security plans, including advanced privacy hardening.
• Investigate severe identity theft and compromised-account cases, supporting restoration with discretion.
• Partner with Technical Success, Security, and Client Success teams; mentor CSMs and maintain accurate client records.

Requirements

• 3+ years of experience in Customer Success or Premium Support.
• 1–2+ years of experience working with executive-level or high-profile clients.
• Ability to lead live virtual sessions and present confidently to executive audiences.
• Strong judgment, autonomy, prioritization, empathy, relationship-building, and written and verbal communication skills.
• Ability to manage a high-velocity book of business, remain composed during escalations, and maintain accuracy.
• Ability to work remotely from the United States and willingness to travel in limited circumstances.

Nice to have

• Experience in cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance.
• CompTIA Security+ or similar security experience.
• CIPP/US certification.

Culture & Benefits

• Remote work with a high degree of autonomy.
• Opportunity to support external and internal customer-facing events.
• Participation in on-call shifts, including nights and weekends, as needed.
• Potential for limited travel.