Customer Sales Support Specialist (Medtech)

Location: Remote (Must be located in the province of Quebec, Canada)

Salary: Base pay 50,900 – 63,450 CAD annually (Target earning potential 66,900 – 79,450 CAD)

Company

hirify.global is a leader in the diabetes technology industry, manufacturing the t:slim X2 insulin pump with advanced predictive algorithms.

What you will do

• Proactively contact leads and manage the sales pipeline to convert inquiries into qualified opportunities.
• Perform insurance verification and collect documentation for payment authorization from health insurance and government plans.
• Communicate with patients and healthcare providers to explain product operation and resolve barriers to therapy adoption.
• Document all interactions in the CRM system following PIPEDA and other privacy guidelines.
• Collaborate with Territory Managers and Clinical Diabetes Sales Specialists to ensure proactive communication of order status.
• Achieve and exceed monthly key performance indicators (KPIs) related to sales and customer retention.

Requirements

• Bilingual proficiency in English and French is required.
• Must be based in the province of Quebec, Canada.
• Bachelor's degree or equivalent combination of education and experience.
• Minimum 1 year of recent experience in sales support, telesales, or the medical device field.
• Proven track record of meeting sales quotas in a fast-paced environment.
• Proficiency in MS Office and navigating CRM systems.

Nice to have

• Knowledge of Type 1 diabetes and benefits of insulin pump therapy or CGM.
• Familiarity with durable medical equipment policies and reimbursement processes.
• Experience in patient diabetes education.
• Knowledge of call handling phone systems.

Culture & Benefits

• Fully remote work arrangement with equipment provided by the company.
• Inclusive workplace culture committed to equal opportunity and diversity.
• Supportive environment with a strong personal mission to help people living with diabetes.
• Training provided remotely to ensure success in the role.