Group Product Manager, Client Services (Medtech)

TL;DR

Group Product Manager (Medtech): Leading the client services product surface focusing on enrollment, eligibility, and custom client integrations within a B2B2C healthcare platform with an accent on scalability and member activation. Focus on designing a principled framework for custom client requests, optimizing the enrollment funnel, and managing product talent to ensure business growth doesn't override member needs.

Location: Must be based in the USA (specifically New York, San Francisco/Bay Area, or Seattle)

Salary: $217,000 - $255,000 per year

Company

Maven is the world's largest virtual clinic for women and families, providing a comprehensive digital platform for fertility, maternity, parenting, and menopause care.

What you will do

• Own the client services product surface, including enrollment, eligibility, and payer configuration.
• Manage, develop, and hold accountable a Product Manager focused on Enrollment & Eligibility.
• Drive long-term eligibility platform scalability to unlock enrollment growth at scale.
• Instrument and optimize the enrollment funnel to identify and fix member activation breakdowns.
• Develop a triage and prioritization framework for custom client requests in partnership with Growth and Client Services.
• Operate in a forward-deployed capacity, engaging directly with clients and participating in RFP processes.

Requirements

• 7+ years in product management, with significant experience in health benefits, payer systems, or complex B2B2C environments.
• Deep fluency in eligibility and enrollment data flows, from employer configuration to member activation.
• Proven experience managing or mentoring other Product Managers.
• Strong data skills for funnel instrumentation, activation analysis, and executive reporting.
• Experience balancing custom client requirements against platform leverage in a scaled product organization.
• Must be based in New York, San Francisco/Bay Area, or Seattle.

Nice to have

• Familiarity with AI-assisted product development, including the use of LLMs or agentic tools in product workflows.

Culture & Benefits

• Flexible hybrid work model: 3 days onsite in NYC, or quarterly Work Together Days in SF and Seattle.
• Comprehensive health, dental, and insurance options.
• 16 weeks of 100% paid parental leave and a new parent stipend (for employees with 1+ year tenure).
• Annual professional development stipend and access to a personal career coach.
• 401K matching for US-based employees with immediate vesting.