Customer Success Lead (UX Research)

Location: Remote (US). Unable to hire in Montana, Hawaii, Alaska, and Washington DC.

Company

hirify.global is a leading experience research technology company providing a flexible UX research platform trusted by top global brands.

What you will do

• Train and educate customers on platform functionality and hirify.global methodology to drive wide and deep adoption.
• Consult with customers to provide specific recommendations for research designs, ensuring successful outcomes.
• Manage and coach 1-3 Research Advisors, prioritizing workload and overseeing professional growth.
• Collaborate with the Sales team to ensure customer retention and identify expansion opportunities.
• Act as a customer advocate by sharing internal feedback to continuously improve product offerings.
• Conduct occasional onsite customer visits to build relationships and gather best practices.

Requirements

• 5+ years of experience in research, ideally within a Customer Success or consulting model.
• 1+ years of experience as a people manager.
• Proven ability to lead complex qualitative research engagements (scoping, design, recruiting, and analysis).
• BA/BS degree in anthropology, sociology, market research, design research, HCI, or equivalent experience.
• Must be based in the US (excluding Montana, Hawaii, Alaska, and Washington DC).
• Excellent oral and written communication skills.

Culture & Benefits

• Competitive compensation package including a built-in bonus and equity program.
• Progressive benefits for employees and dependents, including flexible PTO and 15 company holidays.
• 12 weeks of paid parental leave and 401k match.
• Education and remote work stipends to support growth and development.
• Transparent company culture with an emphasis on diversity and inclusion.