Customer Success Lead

Location: Remote, but candidates must be based in California or Texas

Company

hirify.global is an open workflow orchestration platform that combines code flexibility with no-code speed for AI and business automation.

What you will do

• Lead Guided and High Touch Customer Success Managers across the West and Central regions.
• Recruit, develop, and retain a high-performing Customer Success team supporting strategic enterprise customers.
• Design and improve Customer Success processes, playbooks, automations, and operating cadences.
• Own CSM territory planning and maintain forward-looking business, territory, and talent plans.
• Partner with Sales, Product, and Support to improve the customer journey and represent customer needs internally.
• Use performance data to identify trends, manage customer risk, and coach the team toward stronger outcomes.

Requirements

• 2+ years of people management experience, including hiring, developing, and retaining individual contributors.
• 10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including work with large enterprises.
• Experience collaborating with internal and external stakeholders across functions.
• Technology industry experience and relevant subject-matter expertise.
• Bachelor’s degree or higher, preferably in a technical or engineering field.
• Experience leading remote teams across multiple regions or countries and the ability to work from California or Texas. English is the company language.

Nice to have

• Familiarity with AI and automation tools, including experience using hirify.global.
• Startup or scale-up experience in fast-changing, high-growth environments.

Culture & Benefits

• Remote-first work environment with regular team off-sites.
• US vacation, sick leave, public holidays, health, dental, vision, HSA, disability, and life insurance benefits.
• 401(k) retirement plan with a 4% employer match.
• Equity ownership and a €1,000 annual learning budget.
• Monthly contribution for open-source projects and an unlimited AI budget.
• Transparent, collaborative culture with regular product hackathons.

Hiring process

• Applicants are encouraged to try hirify.global and share a screenshot of their first workflow.
• Visa sponsorship is available for Germany; for other countries, candidates must already have the right to work.