Customer Success Manager

Location: United States - Remote

Salary: $74,800–$110,000 USD annually

Company

hirify.global operates a Commerce Platform SaaS business that provides online ordering, branded mobile apps, loyalty solutions, and related tools for restaurant merchants.

What you will do

• Manage a portfolio of SMB merchants and own the post-launch customer experience.
• Drive merchant engagement through check-ins, performance reviews, and proactive outreach.
• Monitor account health, identify churn risks, and create action plans to improve retention.
• Coordinate with Support, Product, Operations, Sales, and onboarding teams to resolve issues and unblock progress.
• Help merchants adopt online ordering, mobile apps, loyalty, and CRM products.
• Build Customer Success playbooks, processes, and account health frameworks as the function develops.

Requirements

• Bachelor’s degree or equivalent work experience.
• 3–5 years of experience in customer success, account management, onboarding, or another customer-facing role in technology, SaaS, or marketplace environments.
• Experience managing account portfolios, identifying customer risk, handling escalations, and driving retention.
• Strong written and verbal communication, problem-solving, prioritization, and follow-through skills.
• Experience collaborating cross-functionally to resolve issues and deliver results.
• Comfort with product functionality, high-level troubleshooting, and data such as orders, revenue, and engagement.

Culture & Benefits

• Remote work for employees based in the United States.
• 401(k) plan with employer matching.
• Medical, dental, vision, disability, and basic life insurance.
• 16 weeks of paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Wellness, commuter, family-forming assistance, and mental health benefits.