Director, Process Improvement (Healthcare)

Location: Must be based in New York City, NY. This role requires a hybrid work schedule with 3 days of in-office work per week, including mandatory attendance on Thursdays.

Salary: $180,504–$236,911 per year.

Company

hirify.global is a technology-driven health insurance company focused on providing a member-centric, doctor-in-the-family experience through a full-stack platform.

What you will do

• Lead, coach, and develop a high-performing team of managers and their direct reports.
• Develop and continuously improve foundational operational processes.
• Ensure operational compliance with all relevant regulatory and accreditation agencies.
• Lead strategic initiatives to surface data, process, and technology issues through proactive monitoring.
• Partner cross-functionally to develop end-to-end strategies that leverage operational insights to scale.
• Own team vision, strategy, quarterly goal setting, and multi-year roadmaps.

Requirements

• 10+ years of experience in healthcare strategy and operations or a related field.
• 6+ years of leadership experience.
• 2+ years of experience in program management, process design, or implementation.
• Bachelor's degree in a related field or 4+ years of commensurate experience.
• Ability to work from the New York City office 3 days per week.

Nice to have

• Master's degree.
• Experience in Health Insurance or Management Consulting with a focus on healthcare.
• Lean or Six Sigma certification/experience.
• Financial modeling experience.

Culture & Benefits

• Comprehensive benefits including medical, dental, and vision insurance.
• Unlimited vacation program and paid wellness time.
• 401(k) plan participation with company support.
• Paid parental leave and 11 paid holidays.
• Company equity grants and annual performance bonuses.