Senior Director, Central Operations (HRtech)

TL;DR

Senior Director, Central Operations (HRtech): Leading the transformation of the Operations organization by building operational infrastructure and driving the AI and automation agenda with an accent on scalability and organizational efficiency. Focus on designing SOPs, KPI frameworks, and governing the operational tool stack to create a competitive business advantage.

Location: Based in New York City headquarters (Hybrid)

Salary: $240,000 - $310,000

Company

A data-driven HR platform helping businesses manage payroll, benefits, and compliance to focus on their core growth.

What you will do

• Lead the AI and automation agenda to reimagine workflows and unlock step-change improvements in efficiency and speed.
• Build and develop a high-performing Central Operations team, setting strategic vision and a culture of accountability.
• Define and maintain the standards framework, including SOPs, controls, and quality benchmarks across all ops teams.
• Own the KPI framework and operational reporting, serving as the authoritative source for measuring success.
• Govern the operational tool stack, managing configuration, vendor relationships, and license management.
• Establish the L&D foundation for onboarding, skills development, and manager training.

Requirements

• 10+ years of experience in operations, business operations, or product.
• 3-5 years of experience leading teams.
• Proven track record of leading transformation or automation initiatives, including deploying AI tools in an operational context.
• Expertise in building operational infrastructure such as SOPs, KPIs, and controls frameworks.
• Strong analytical skills to turn reporting into actionable insights.
• Must be based in New York City.

Nice to have

• Experience operating in compliance-adjacent or regulated high-stakes service environments.
• Familiarity with process improvement methodologies like Lean or Six Sigma.

Culture & Benefits

• Welcoming and casual environment with company retreats.
• Comprehensive wellness program and competitive benefits.
• Supportive, entrepreneurial atmosphere with access to startup community leaders.
• Focus on diversity, equity, and inclusion as a core business driver.