Senior Manager, Business Operations (Healthcare)

TL;DR

Senior Manager, Business Operations (Healthcare): Driving operational performance and business impact through strategy, execution, and financial analytics with an accent on client operations, pricing, and deal structuring. Focus on leading end-to-end client implementations, resolving systemic operational issues, and optimizing cross-functional processes.

Location: Remote (US)

Company

hirify.global is a care platform focusing on human connection by pairing older adults and families with trained companions to reduce loneliness and improve health.

What you will do

• Manage day-to-day execution across the full client lifecycle, from pilot scoping through implementation and renewal.
• Own pricing and utilization analytics to structure deals that balance client needs with commercial objectives.
• Lead end-to-end client implementation processes, driving accountability across CS, Ops, Product, and Engineering.
• Triage and resolve complex, systemic client escalations and operational bottlenecks.
• Drive company-wide strategic initiatives from scoping through delivery.
• Manage and develop 1-2 direct reports, providing guidance and growth opportunities.

Requirements

• 5-8 years of experience in business operations, revenue operations, management consulting, or in-house strategy roles.
• Strong financial acumen with experience in financial models, pricing structures, or client-level P&L analysis.
• Proven ability to lead complex, multi-stakeholder workstreams with minimal oversight.
• Experience managing direct reports and maintaining high performance in fast-paced environments.
• Strong process design and project management skills for complex operational workflows.
• Must be based in the United States.

Nice to have

• Healthcare industry background, specifically experience working with health plans.
• Experience collaborating with enterprise sales teams.
• Familiarity with B2B deal structuring, contract review, or pricing governance.

Culture & Benefits

• Competitive salary and equity package.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) plan with a match up to 4%, including HSA/FSA options.
• Flexible PTO and dedicated parental and caregiver leave.
• People-first, non-hierarchical culture that emphasizes authenticity, community, and transparency.