Client Experience Manager

TL;DR

Client Experience Manager: Driving retention, revenue growth, and client satisfaction across a defined B2B book of business with an accent on value realization, churn risk mitigation, and expansion enablement. Focus on building structured engagement cadences, maintaining CRM health data, and influencing measurable outcomes through proactive client advocacy.

Location: Remote (United States)

Salary: $75,000–$95,000 base + bonus eligibility

Company

hirify.global is a technology advisory and solution provider helping small and mid-size businesses implement and manage ERP, HCM, and CRM solutions.

What you will do

• Own and proactively manage a defined B2B book of business with tier-based engagement strategies (Tier 1/2/3).
• Act as a trusted advisor for value realization, business alignment, and client advocacy; deliver cadence-based reviews and check-ins.
• Build and maintain value roadmaps that demonstrate client progress and expansion potential.
• Protect and grow recurring revenue by identifying and mitigating churn risks using health indicators, usage data, and qualitative insights.
• Surface and qualify expansion opportunities (new products, services, licenses) and partner with AMs/Sales to influence expansion revenue.
• Maintain CRM and client success platform data (health scores, sentiment, touchpoints, roadmaps) and report progress against KPIs.

Requirements

• 3–5+ years in a client-facing role (Client Success, Account Management, or Consulting).
• Proven track record managing a B2B book of business in a B2B SaaS or technology consulting environment with measurable retention and revenue outcomes.
• Experience in B2B SaaS, ERP, or technology consulting environments (strongly preferred).
• Demonstrated ability to lead value-based engagements and surface growth opportunities.
• Ability to access customer information/systems/premises when required, subject to customer approval.

Culture & Benefits

• Medical, dental, and vision coverage plus additional insurance benefits (accident, critical illness, life/AD&D, disability).
• Flexible Spending Accounts, Transportation/Parking Accounts, and Health Savings Accounts with company contribution.
• Retirement planning with 401k matching contribution.
• Paid Time Off starting at 15 days annually (based on years of service) and 8 paid holidays per year.
• Bonus eligibility per the company plan.

Hiring process

• Applications reviewed by Talent Acquisition; outreach if background aligns with the role.
• Hiring timeline includes application acceptance until July 31, 2026 (encouraged to apply as soon as possible).