Partner Success Manager

TL;DR

Partner Success Manager: Driving partner success across the post-activation lifecycle with an accent on onboarding, adoption, retention, and growth. Focus on building scalable partner enablement playbooks, measuring partner health with KPIs, and using analytics to improve partner outcomes and end-customer satisfaction.

Location: UK - Remote

Salary: £44,000.00–£55,000.00 GBP Annual

Company

hirify.global provides reporting, analytics, and performance management solutions for business data and finance teams.

What you will do

• Drive measurable partner success outcomes across the global partner community through strategic engagement and support.
• Build scalable onboarding and adoption strategies to accelerate time-to-value and improve partner satisfaction.
• Design retention programs to maximize partner lifetime value and reduce churn of end-customer accounts.
• Create and maintain partner success playbooks, using KPIs and measurement frameworks to track partner health and success metrics.
• Collaborate with internal stakeholders to integrate partner feedback into business planning and develop partner success assets (reports, decks, case studies).
• Use analytics and reporting tools to deliver data-driven recommendations and regular partner success reporting cadences.

Requirements

• Proven value selling experience articulating the value of software solutions through a partner network.
• Experience managing partner relationships and strategizing with channel partners to retain and grow end-customer bases.
• Hands-on platform experience with both on-premise and cloud-based success models and methodologies.
• Outstanding verbal and written communication skills, including presentation and executive-level interaction.
• 3+ years of management experience in customer success, partner management, or a related field.
• Ability to travel up to 25% for partner meetings, events, and strategic initiatives.

Culture & Benefits

• Full-time role with remote work from the UK.
• Salary range of £44,000.00–£55,000.00 GBP annually, with potential bonus eligibility for non-sales roles and commission for sales roles.
• Pay transparency and fair compensation practices.
• Background checks required for employment where permitted by country.