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4 часа назад

Customer Success Manager II (SaaS)

90 000 - 100 000$
Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Canada
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Customer Success Manager II (SaaS): Managing the strategy and long-term success of enterprise customers for an employee recognition platform with an accent on product adoption, revenue growth, and stakeholder relationship management. Focus on driving platform usage, identifying expansion opportunities, and delivering measurable ROI through strategic account planning.

Location: Hybrid (Toronto, Canada)

Salary: $90,000 - $100,000 (Base)

Company

hirify.global provides an employee recognition and rewards platform that helps organizations build cultures where people feel seen and valued.

What you will do

  • Act as a trusted advisor to national and enterprise customers to unlock business value from the platform.
  • Drive product adoption and usage by hosting virtual meetings and leading customer workshops.
  • Manage a revenue pipeline, identifying and executing up-sell and cross-sell opportunities.
  • Establish measurable goals and KPIs, providing regular status reports to senior stakeholders.
  • Proactively assess renewal risks by analyzing customer requirements and adoption levels.
  • Conduct face-to-face meetings to plan program rollouts and explore new use cases.

Requirements

  • 4+ years of account management experience at a software/SaaS company.
  • Proven ability to influence decision-makers in organizations of various sizes.
  • Formal sales training through a recognized program.
  • Proficiency with CRMs such as Salesforce or other force.com platforms.
  • Experience preparing and delivering presentations to senior audiences.
  • Strong analytical skills using Excel and PowerPoint for business reviews.

Culture & Benefits

  • Competitive compensation with a 70/30 base/commission split.
  • Health benefits and life insurance coverage starting on day one.
  • Employer-matched RRSP contributions and parental leave top-up.
  • Flexible vacation policy to support work-life balance.
  • Supported professional development through LinkedIn Learning and mentorship.
  • Regular team events and employee-led resource groups.

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