Senior Implementation Specialist

TL;DR

Senior Implementation Specialist (SaaS): Own customer onboarding delivery from signed deal to confident adoption, with an accent on configuring integrations/SSO, training users, and driving enterprise rollout milestones. Focus on building repeatable onboarding playbooks and scaling enablement while translating live implementation friction into product and education improvements.

Location: Canada and US, Remote

Company

hirify.global provides a Design Engagement System (DES) that helps engineering teams collaborate more effectively and reach market faster.

What you will do

• Partner with Customer Success Managers to transition customers from sales to onboarding, aligning on goals, success criteria, and deal context.
• Lead kickoff calls, training sessions, and launch coordination tailored to customer use cases (design review, supplier collaboration, internal reviews).
• Configure customer environments including integrations, SSO, workspace setup, and user permissions.
• Define and track onboarding milestones and ensure customers reach first value by demonstrably using CoLab in their workflows.
• Support complex enterprise deployments (100+ users, multi-site, global teams) and manage multi-stakeholder alignment across engineering, IT, and procurement.
• Build the onboarding function by creating playbooks/templates/processes, documenting best practices, and feeding implementation learnings into CoLab Academy and product improvements.

Requirements

• 2+ years in technical implementation, onboarding, customer training, or solutions engineering (SaaS preferred).
• Strong technical background with comfort in integrations, workflows, and technical troubleshooting.
• Proven ability to train and enable users on complex technical products.
• Experience managing enterprise deployments or large-scale rollouts.
• Strong communication skills to explain technical concepts to both engineers and executives.
• Self-directed, organized, and collaborative working style with cross-team autonomy.

Nice to have

• Experience with PLM systems (Windchill, Teamcenter, Enovia), CAD tools (CATIA, NX, Creo, SolidWorks), or engineering collaboration platforms.
• Background in manufacturing, aerospace, automotive, or industrial design industries.
• Experience building onboarding programs or training curriculum from scratch.
• Experience organizing and managing project deliverables and timelines.

Culture & Benefits

• Hands-on onboarding delivery with autonomy to build and mature the onboarding function.
• Close collaboration with Customer Success, Customer Education, and Product to improve the end-to-end onboarding experience.
• Pattern-driven enablement: live implementation insights directly inform scalable education content.
• Support for customers preparing for AI-powered features, including governance and data readiness.

Hiring process

• Interviews focused on implementation/onboarding experience, technical troubleshooting, and customer enablement approach.
• Discussion of how experience translates into building repeatable onboarding playbooks and scaling enablement.