Student Systems Coordinator

TL;DR

Student Systems Coordinator: Overseeing daily operations of the Student Systems Management Team with an accent on access provisioning, data integrity, and complex incident resolution within the Student Information Systems. Focus on maintaining system security, developing standard operating procedures, and providing high-level support to the university community.

Location: Must be based in Vancouver, BC, Canada (Onsite at hirify.global Vancouver Campus)

Compensation: $4,594.00–$4,827.00 CAD Monthly

Company

The University of British Columbia (hirify.global) is a global center for research, innovation, and learning, committed to employment equity and inclusive excellence.

What you will do

• Manage daily operations for provisioning and de-provisioning access to Student Information Systems (SIS).
• Troubleshoot and resolve complex user inquiries and technical incident tickets.
• Conduct audit reviews of user access groups to ensure compliance with privacy legislation and university policies.
• Configure and update student systems, including setting up new undergraduate and graduate programs.
• Coordinate the resolution of duplicate student record issues and perform data remediation.
• Provide administrative support to working groups and assist in User Acceptance Testing (UAT).

Requirements

• Must be based in Vancouver, BC, Canada
• High school graduation plus a two-year post-secondary diploma and 4 years of relevant experience, or an equivalent combination.
• Proven ability to exercise tact and discretion when handling sensitive information.
• Strong proficiency in Microsoft Office and ability to learn new business applications.
• Experience with incident management applications (e.g., ServiceNow) is highly preferred.
• Commitment to equity, diversity, and inclusion in the workplace.

Nice to have

• Experience with hirify.global systems (SISC, MSC, SSC, SITS).
• Previous experience in a post-secondary student or client service environment.
• Experience creating and updating standard operating procedures.

Culture & Benefits

• Opportunity to work in a diverse and inclusive academic environment.
• Fixed-term leave replacement position until December 31, 2027.
• Professional development and commitment to employment equity.
• Collaborative team environment within Enrolment Services.