Renewal Account Manager (SaaS)

TL;DR

Renewal Account Manager (SaaS/CX): Managing contract renewals and revenue retention for global business clients with an accent on contract negotiations and strategic pricing. Focus on retaining customers through the negotiation process, growing revenue via CPI increases, and collaborating with cross-functional teams to minimize churn risk.

Location: Remote (USA)

Company

Global leader in AI, cloud, and digital software for customer experience, financial crime prevention, and public safety.

What you will do

• Manage contract renewals and negotiate terms to ensure revenue retention and growth.
• Analyze financial reports and contractual documents to facilitate internal renewal meetings.
• Partner with SAMs, AEs, TAMs, and Finance to align messaging and ensure healthy pricing.
• Engage directly with client stakeholders to understand goals and achieve favorable outcomes.
• Monitor renewal metrics and track client retention using Salesforce and Excel.
• Identify risk areas and develop recommendations to minimize potential churn.

Requirements

• Bachelor’s degree in IT, Business Administration, or a related field.
• Must be based in the USA
• 4+ years of experience in contract negotiation.
• 4+ years of experience in contact center or service delivery.
• Proven experience with SaaS billing models.
• Proficiency in Salesforce and Microsoft Office (PowerPoint, Excel).

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• Previous experience in Account Management or Sales.

Culture & Benefits

• Collaborative and creative environment in a global market-leading company.
• Endless internal career opportunities across multiple roles and domains.
• Opportunity to work with high-level stakeholders such as CEOs, CTOs, and CFOs.
• Fast-paced, ambitious culture focused on challenging limits and disruption.