Customer Education Lead (SaaS)

TL;DR

Customer Education Lead (SaaS): Designing and delivering scalable learning experiences to accelerate customer adoption and time-to-value for a category-defining Design Engagement System. Focus on building the CoLab Academy infrastructure, creating certification paths, and linking educational outcomes to measurable business metrics like renewal and feature adoption.

Location: Must be based in Canada or the US

Company

hirify.global provides a Design Engagement System that helps mechanical engineering teams collaborate, catch mistakes, and bring products to market faster.

What you will do

• Map customer audiences and identify learning needs based on product usage data and feedback.
• Create scalable onboarding materials including videos, guides, and interactive learning paths.
• Implement and manage a Learning Management System (LMS) to support self-serve education.
• Develop CoLab Academy curriculum, including certifications and mastery assessments.
• Build feedback loops between learners, Customer Success, and Product teams to iterate on content.
• Partner with internal teams to ensure educational materials are aligned with product releases.

Requirements

• Must be based in Canada or the US
• 3+ years of experience in instructional design, customer education, or enablement at a B2B SaaS company.
• Proven track record of creating content that drives measurable product adoption.
• Demonstrated ability to link education programs to business outcomes like renewals and time-to-value.
• Strong project management and cross-functional collaboration skills.
• Excellent writing, organization, and presentation abilities.

Nice to have

• Experience with technical B2B products such as CAD, PLM, or DevOps tools.
• Hands-on experience with LMS platforms like Skilljar, Docebo, or Thought Industries.
• Proficiency in course authoring tools such as Articulate Rise, Camtasia, or Adobe Creative Suite.
• Background in customer marketing or community building.

Culture & Benefits

• Opportunity to build a foundational education function from scratch.
• Collaborative environment working closely with Product, Success, and Marketing teams.
• Focus on measurable impact and data-driven decision-making.
• Supportive culture for those passionate about helping users succeed.