Program Manager, Delivery Innovation and Strategic Programs

TL;DR

Program Manager, Delivery Innovation and Strategic Programs: Driving delivery methodology codification and scoping standards, transforming internal delivery processes into external playbooks, and scaling delivery enablement with generative AI. Focus on building repeatable delivery frameworks, creating analytics dashboards from scratch, and delivering executive-ready program health reporting for partner outcomes.

Location: Toronto, Ontario, Canada

Salary: $87,000 — $119,000 CAD (annual base range)

Company

Okta builds trusted identity infrastructure that helps organizations secure AI and modern access management.

What you will do

• Codify delivery methodology and scoping standards by identifying repeatable implementation patterns and translating them into reusable templates, execution blueprints, and requirements.
• Run methodology transformation by packaging internal delivery approaches into external-facing delivery playbooks, engagement blueprints, and project governance toolkits.
• Maintain a central repository of delivery methodologies and process assets using tools such as Highspot, Confluence, and Asana to ensure consistency across internal and partner-led projects.
• Accelerate delivery enablement with generative AI by exploring, testing, and implementing AI workflows to speed up methodology creation and partner enablement.
• Own strategic program reporting and impact analytics by building quantitative models, designing dashboards from scratch (Tableau and Salesforce), and producing quarterly executive reports and scorecards.

Requirements

• 3–5 years of program management, project management, or operational experience in a technology, SaaS, or professional services environment.
• Experience working in or closely with Professional Services, Customer Success, Delivery Success, or service delivery partner programs.
• Strong ability to clarify and synthesize complex technical or operational processes into step-by-step methodologies and frameworks.
• Practical experience using generative AI tools for research, outlining, content optimization, or workflow automation.
• Experience building dashboards and reports to track performance metrics and assess investment impact (e.g., Salesforce, Tableau, Google Sheets).
• Excellent verbal and written communication skills to translate complex processes into clear delivery blueprints.

Culture & Benefits

• Hybrid work model.
• Equity (where applicable), bonus, and benefits including health, dental, and vision insurance.
• RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave).
• Support for well-being and learning through Okta’s Total Rewards program.

Hiring process

• Interview process focused on delivery/program experience, analytical and communication skills, and fit for building standardized delivery methodologies.