Senior Manager, Customer Success (Cybersecurity)

TL;DR

Senior Manager, Customer Success (Cybersecurity): Leading a team of CSMs to drive renewals and gross retention in a B2B SaaS environment with an accent on commercial outcomes and team development. Focus on coaching CSMs through the full renewal cycle, improving forecast accuracy, and managing customer health at scale.

Location: Remote (Must be authorized to work in the United States)

Salary: $142,900 - $207,200 USD

Company

hirify.global is a cybersecurity company providing managed detection and response services.

What you will do

• Lead, coach, and develop a team of CSMs across various levels and geographies.
• Own At-Bat Renewal Rate (ABR) and Dollar-Based Gross Retention (DBGR) outcomes for the team's portfolio.
• Drive forecast accuracy and proactively address renewal risks.
• Coach CSMs through the end-to-end renewal cycle, from health monitoring to commercial negotiation.
• Collaborate with TAM, SSE, TSE, Support, and Product teams to ensure customers receive necessary technical depth.
• Manage performance expectations and maintain visibility into customer health and engagement cadence.

Requirements

• Authorized to work in the United States (no visa sponsorship available).
• 4+ years of experience leading customer-facing teams, preferably in Customer Success or Account Management.
• 8+ years of experience in B2B SaaS or services, including renewal quota ownership.
• At least 3 years of experience within the security industry.
• Proven track record of building teams focused on commercial outcomes.
• Strong coaching skills and operational rigor to manage portfolios at scale.

Culture & Benefits

• Remote-first flexibility with a physical HQ in Herndon, VA.
• Unlimited PTO (encouraged and modeled).
• Up to 24 weeks of parental leave.
• Comprehensive health benefits.
• Commitment to transparent and equitable pay based on experience and market data.