Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing the full customer lifecycle including onboarding, adoption, and renewal for customers in the Americas with an accent on aligning technical delivery with business goals. Focus on driving product adoption, identifying upsell opportunities, and collaborating with engineering and product teams to improve user satisfaction.

Location: Remote (Must be based in the United States)

Company

hirify.global is a cybertech company developing innovative open-source solutions designed to anticipate cyber threats and strengthen organizational security posture.

What you will do

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal.
• Build strong, proactive relationships with customers across the Americas.
• Identify and support opportunities for upsell and cross-sell in partnership with Sales.
• Coordinate with internal teams to resolve customer issues quickly and effectively.
• Collect and share customer feedback to improve product and service quality.
• Track success metrics and use data to inform customer strategy and engagement.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech.
• Must be based in the United States.
• Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, or OpenAEV.
• Experience with CRM/CSM tools, customer journey tracking, and success metrics.
• Fluency in English.
• Comfortable working in a remote, async-first culture.

Nice to have

• Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation.
• Fluency in Spanish or Portuguese.

Culture & Benefits

• Competitive pay and equity sharing.
• Remote-first, flexible, and balanced work environment.
• Customizable gear and equipment setup.
• Twice-a-year regional and global offsites for team connection and collaboration.