Senior Customer Success Manager (Cybersecurity)

Location: Remote, United States

Company

hirify.global develops open-source cybersecurity solutions that help organizations anticipate cyber threats, identify security gaps, and strengthen their security posture.

What you will do

• Own the full customer lifecycle, including onboarding, adoption, training, and renewals.
• Build proactive relationships with customers across the Americas.
• Identify upsell and cross-sell opportunities in partnership with Sales.
• Coordinate with Support, Engineering, Product, and Sales to resolve customer issues and deliver effective solutions.
• Collect customer feedback and use success metrics to improve customer strategy, engagement, and retention.

Requirements

• Based in the United States with experience supporting national and regional customers.
• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or technology.
• Strong technical aptitude and ability to work with tools such as OpenCTI, XTMOne, and OpenAEV; training is available.
• Experience with CRM or CSM tools, customer journey tracking, and success metrics.
• Excellent communication skills and fluency in English.
• Comfort working in a remote, async-first environment.

Nice to have

• Familiarity with cybersecurity, especially threat intelligence or adversary exposure validation.

Culture & Benefits

• Remote-first, flexible, and balanced work environment.
• Competitive pay and equity participation.
• Choice of equipment and work setup.
• Twice-yearly regional and global in-person gatherings.
• Culture grounded in Cohesion, Openness, Responsibility, and Equity.