Senior Customer Success Manager (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Customer Success Manager (Fintech): Managing high-value accounts to ensure net retention and expansion within the fraud and payments domain with an accent on strategic alignment and customer lifecycle management. Focus on optimizing customer performance, driving renewals, and collaborating cross-functionally to improve the product experience.
Location: Mexico City, Mexico (Hybrid)
Company
helps merchants grow by eliminating fraud and providing frictionless shopping experiences using advanced technology.
What you will do
- Own end-to-end relationships for high-value accounts and align business goals with the platform.
- Oversee the customer lifecycle to ensure satisfaction and retention of assigned clients.
- Conduct regular onsite visits to maintain alignment with key stakeholders.
- Advise customers on product best practices and identify expansion opportunities.
- Close renewals and drive net revenue growth within the portfolio.
- Collaborate with cross-functional teams to resolve account issues and conduct periodic business reviews.
Requirements
- 5+ years of experience in Customer Success or Account Management in a tech environment.
- Professional fluency in English and Spanish.
- Proven experience managing large and complex accounts.
- Proficiency in data manipulation using GSuite, Microsoft Excel, and Looker.
- Analytical and metrics-driven approach to problem-solving.
- Must be based in Mexico (Mexico City) to support required onsite visits.
Nice to have
- Background in e-commerce, fraud, or payments industries.
- Proficiency in Portuguese.
Culture & Benefits
- Comprehensive health, dental, and vision insurance.
- Annual performance bonus and Christmas bonus (1 month's salary).
- Stock options and food vouchers.
- Flexible work arrangements with a telework stipend for home internet.
- Dedicated learning budget through Learnerbly and on-demand therapy for employees and dependents.
- Paid parental leave and 12 paid vacation days with premiums.
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