CRM Analyst

Location: New York, United States; work arrangement: on-site. Evening and weekend availability is required for live events and breaking news.

Company

Polymarket operates a peer-to-peer prediction market platform covering politics, economics, sports, culture, and current affairs.

What you will do

• Support end-to-end retention strategy across the customer lifecycle for the US App and website.
• Build and optimize email, push, in-app, and SMS campaigns to drive conversion and engagement.
• Design programs for engagement, cross-sell, churn mitigation, and reactivation.
• Develop micro-segmentation and real-time triggered messaging tied to live market events.
• Run data-driven experiments and track retention metrics, experiment results, cohorts, funnels, and LTV trends.
• Partner with Product, Data, and Design on feature adoption, predictive segmentation, messaging systems, and campaign creative.

Requirements

• 1–3 years of experience in retention, lifecycle, or growth marketing.
• Hands-on experience with CRM platforms such as Braze, Customer.io, or Optimove.
• Experience with segmentation across CDPs such as Hightouch or Segment.
• Exposure to retention across web and mobile products.
• Strong analytical skills with cohorts, funnels, experimentation, segmentation, personalization, and orchestration strategy.
• Ability to work quickly in an event-driven product and maintain evening and weekend availability.

Nice to have

• Experience with trading, OSBs, crypto, or real-time marketplaces.

Culture & Benefits

• Competitive salary and equity.
• Unlimited paid time off.
• Full health, vision, and dental coverage.
• 401(k) match.
• New MacBook Pro, display, and accessories.