Field Service Dispatcher

TL;DR

Field Service Dispatcher (Logistics): Coordinating and managing the scheduling of field service technicians to ensure timely service delivery with an accent on efficient resource allocation and customer communication. Focus on monitoring service call progress, handling emergency requests, and optimizing technician schedules.

Location: Dallas, Texas (onsite)

Salary: $20.00–$23.00 hourly

Company

hirify.global is a leading provider of information technology and workforce solutions operating across the U.S. and Canada.

What you will do

• Schedule and dispatch field service technicians to customer locations based on service requests and priorities.
• Monitor and track the progress of service calls to ensure timely completion.
• Communicate with customers to provide updates on service schedules and address concerns.
• Maintain accurate records of service requests, technician assignments, and job completions.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
• Handle emergency service requests and adjust schedules as needed to meet customer needs.

Requirements

• High school diploma or equivalent.
• Proven experience in a dispatching or scheduling role, preferably in a field service environment.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using dispatching software and other relevant tools.
• Ability to work under pressure and adapt to changing priorities.

Culture & Benefits

• Medical, dental, and vision insurance for full-time consultants.
• 401K contributions.
• Paid time off (PTO) and sick leave.
• Dynamic work environment within a leading workforce solutions provider.