Housing Officer (ASB)

TL;DR

Housing Officer (ASB): Managing and resolving anti-social behaviour cases to ensure safe and harmonious communities with an accent on conflict resolution, community engagement, and tenancy management. Focus on investigating complaints, conducting estate inspections, and providing support to residents affected by ASB.

Location: Must be based in Romford, UK. This is a front-line, onsite role requiring daily office or site attendance.

Salary: £39,276–£42,771 per annum.

Company

hirify.global is a local government authority focused on community development, housing, and public services in East London.

What you will do

• Investigate and manage anti-social behaviour complaints according to established policies.
• Liaise with residents, local authorities, and external agencies to resolve community issues.
• Conduct regular estate inspections to identify and address potential ASB hotspots.
• Maintain accurate records of all ASB cases and actions taken.
• Provide support and guidance to residents impacted by anti-social behaviour.

Requirements

• Must have a full UK driving license and a vehicle to use for work.
• Minimum of two years’ experience in social housing or equivalent transferable skills.
• Proven track record of success in ASB management or knowledge.
• Knowledge of tenancy and leasehold management.
• Familiarity with the Policing and Crime Act 2017 and Anti-social Behaviour, Crime and Policing Act 2014.
• Proficiency in Microsoft Office and housing management software.

Nice to have

• Degree or housing qualification such as CIH.

Culture & Benefits

• Opportunity to work in a role that directly impacts community quality of life.
• Access to local government pension schemes and benefits.
• Supportive team environment focused on safeguarding and resident well-being.
• Commitment to inclusive recruitment and diversity.