Product Enablement Specialist (SaaS)

TL;DR

Product Enablement Specialist (SaaS): Scaling product knowledge flow across internal teams and customers with an accent on Intercom management, self-service optimization, and cross-functional collaboration. Focus on driving feature adoption, analyzing support KPIs, and creating high-quality enablement content for a B2B electronics supply chain platform.

Location: Remote within +/- 2h time zone of Germany or hybrid/onsite in Munich.

Salary: €46,200 – €57,600 (based on leveling).

Company

hirify.global is a B2B SaaS company revolutionizing the electronics supply chain by uniting data, processes, and stakeholders on a single platform.

What you will do

• Manage customer support operations via Intercom as the primary platform owner.
• Scale self-service resources including the Help Center and FinAI chatbot.
• Analyze outcome-driven support KPIs to surface actionable product insights.
• Act as the enablement hub, streamlining communication between Sales, CS, Marketing, and Product teams.
• Create and maintain product documentation, newsletters, and training materials for LumiAcademy.
• Participate in customer video calls to provide technical guidance when necessary.

Requirements

• Must be located within a +/- 2h time zone of Germany.
• Strong motivation to understand the electronics industry and software value proposition.
• Ability to translate complex product changes into clear, helpful content.
• Experience in customer-facing roles or product enablement functions.
• Excellent communication skills for cross-functional collaboration.

Culture & Benefits

• Flexible working environment with options for fully-remote, hybrid, or on-site work.
• Professional development support with no fixed budget for training and education.
• Attractive virtual stock option packages for all full-time employees.
• Commitment to psychological safety, mental health, and regular 1:1 feedback loops.
• Contribution to childcare costs for employees.