Senior Key Account Manager (SaaS)

TL;DR

Senior Key Account Manager (SaaS): Driving retention, growth, and deep partnerships across UK accounts with an accent on strategic account planning and consultative engagement. Focus on managing high-value portfolios, identifying upsell opportunities, and collaborating with cross-functional teams to ensure customer success.

Location: Must be based in the UK (London or Leicester)

Company

hirify.global provides software solutions for childcare professionals to reduce administrative stress and improve communication, pedagogy, and planning.

What you will do

• Manage and grow a portfolio of high-value accounts, building multi-threaded relationships with stakeholders.
• Develop and execute strategic account plans to drive retention, adoption, and expansion.
• Identify upsell and cross-sell opportunities through consultative engagement.
• Collaborate with Product, Sales, and Customer Success teams to advocate for account needs.
• Own account forecasting, pipeline management, and reporting.
• Contribute to a culture of learning and knowledge-sharing within the team.

Requirements

• 2+ years of experience in strategic account management or customer success.
• Strong executive-level communication and interpersonal skills.
• Commercial sharpness with a focus on driving growth and outcomes.
• Proficiency with CRM tools like HubSpot and data analysis skills.
• Must be based in the UK (London or Leicester).
• Ability to handle escalations and shifting priorities under pressure.

Culture & Benefits

• Supportive and kind team environment.
• Ownership and freedom to try new things.
• Top-tier equipment provided, including noise-cancelling headphones.
• Onsite learning opportunities from peers, leaders, and coaches.
• Regular team and company activities.
• Focus on personal and professional development.

Hiring process

• Video conversation with the People & Talent team.
• Rational thinking test.
• Chat with the Head of Key Account Management (UK&I).
• Case study or skills test with a panel interview.
• Final conversation with the UK General Manager.