Senior Account Manager (D365 BC)

TL;DR

Senior Account Manager (D365 BC): Managing and developing relationships with a portfolio of high-value clients for a Microsoft Partner with an accent on strategic growth and customer success. Focus on driving up-sell and cross-sell opportunities, managing contract renewals, and ensuring long-term value realization for clients using Microsoft Dynamics 365 Business Central.

Location: Must be based in the UK (Remote/Hybrid)

Salary: £60,000–£65,000 base salary (plus £15,000 OTE)

Company

A growing Microsoft Partner specializing in innovative ERP solutions with a customer-centric approach and a collaborative, flexible work culture.

What you will do

• Own and develop long-term relationships with key customers as their primary commercial contact.
• Build and execute account strategies aligned with customer objectives and business priorities.
• Lead regular account reviews and strategic discussions with senior stakeholders.
• Coordinate internal teams to ensure customer outcomes are achieved.
• Identify and drive up-sell, cross-sell, and contract expansion opportunities.
• Manage contract renewals and commercial negotiations.

Requirements

• Must be based in the UK.
• 5+ years of experience in account management, customer success, or commercial roles within ERP, SaaS, or subscription-based software.
• Previous experience working for a Microsoft Partner is essential.
• Strong knowledge of Microsoft Dynamics 365 Business Central.
• Proven ability to manage complex customer relationships with multiple stakeholders.
• Strong commercial acumen and a track record of growing and retaining accounts.

Nice to have

• Experience using HubSpot or similar CRM systems.

Culture & Benefits

• Competitive salary with OTE potential.
• Fully remote or flexible hybrid working options.
• 25 days annual leave plus birthday off.
• Comprehensive benefits including Critical Illness and Death in Service cover.
• Access to an Employee Wellbeing Platform and Mental Health First Aiders.
• Ongoing training and personal development opportunities.