Director, Client Success (Healthcare)

TL;DR

Director, Client Success (Healthcare): Leading the healthcare client success team to drive adoption, retention, and expansion across hospitals and senior living organizations with an accent on strategic account planning and executive engagement. Focus on building a high-performance culture, optimizing team processes, and ensuring measurable value realization for enterprise clients.

Location: Must be based in the United States

Company

hirify.global is an industry leader providing integrated technology solutions to education, healthcare, and business campuses worldwide.

What you will do

• Lead, mentor, and develop a team of 7–8 Client Success Managers.
• Drive retention, NRR growth, and expansion strategies within the healthcare portfolio.
• Partner cross-functionally with Sales, Implementation, and Product teams to deliver exceptional client outcomes.
• Build trusted relationships with healthcare leaders including VPs and CIOs.
• Define scalable processes, playbooks, and engagement models for account segments.
• Monitor customer health metrics and team productivity to ensure data-driven decision-making.

Requirements

• 8+ years of experience in Customer Success, Account Management, or SaaS revenue leadership.
• 3+ years of experience leading high-performing teams.
• Proven track record of driving retention and NRR growth in enterprise and middle-market accounts.
• Strong executive presence with the ability to influence C-suite stakeholders.
• Experience in healthcare technology, hospital operations, or food service is preferred.
• Must be authorized to work in the United States.

Culture & Benefits

• Flexible time off including paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans starting on the first day.
• Employer-paid life insurance, disability insurance, and comprehensive EAP.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k) retirement plan.
• Employee stock purchase plan.