Director, Client Success (Revenue Cycle Management)

TL;DR

Director, Client Success (Revenue Cycle Management): Managing and growing client relationships for healthcare organizations with an accent on revenue cycle performance, ROI communication, and cross-selling solutions. Focus on driving client retention, resolving complex operational challenges, and acting as a strategic partner to hospitals and health systems.

Location: Must be based in the United States. Up to 30% travel required.

Company

hirify.global provides specialty revenue cycle management solutions for healthcare organizations, leveraging intelligent automation to improve financial sustainability for hospitals and health systems.

What you will do

• Oversee client success activities and manage the full client lifecycle from implementation to ongoing business reviews.
• Develop and implement client-specific strategies to maximize revenue and identify cross-sell opportunities.
• Collaborate with internal operations, sales, and IT teams to ensure service excellence and resolve technical or process issues.
• Deliver monthly and quarterly reporting packages, highlighting performance metrics and ROI to stakeholders.
• Manage KPI metrics including customer satisfaction, survey results, and retention goals.
• Act as a primary point of contact for assigned clients, translating needs into actionable plans and managing expectations.

Requirements

• Bachelor’s Degree in Business, Sales, Marketing, or related field.
• 7-10 years of experience in account management within the healthcare technology industry, specifically hospital revenue cycle management.
• Strong proficiency in CRM software (e.g., Salesforce) and MS Office suite.
• Demonstrated ability to manage stressful situations and lead difficult conversations with clients.
• Must be a self-starter capable of working independently and collaborating across internal departments.
• Excellent written and oral communication skills for presenting analytics and ROI to stakeholders.

Nice to have

• Experience with claims billing and IT/EDI systems.

Culture & Benefits

• Commitment to professional growth and career development.
• Culture centered around core values and fostering a supportive team environment.
• Recognized as a top workplace and one of the fastest-growing private companies in the US.
• Emphasis on cooperation, shared goals, and employee empowerment.